Returns Policy

1. Return Eligibility
At Ghazallah Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

• Items must be returned within 30 days of the delivery date.

• Products must be unused, undamaged, and in their original packaging with all tags attached.

2. Non-returnable Items
Certain items are non-returnable, including:

• Personalized or customized products.

• Gift cards and digital products.

3. Return Process
To initiate a return, please contact our customer service team at customer-support@ghazallah-store.com with your order number and the reason for your return. Once your return is approved, we will provide you with a return shipping label.

4. Refunds and Exchanges

• Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider.

• If you choose to exchange your item, we will send you a replacement once the returned item is received.

5. Shipping Costs

• Customers are responsible for the shipping costs associated with returns, unless the item is defective or incorrect.

• If you receive a defective or incorrect item, please contact us immediately so we can arrange for a return at no extra charge.